1. Customer Background

The customer is an apparel manufacturer and seller, mainly dealing in apparel products such as tops, skirts, and T-shirts. As apparel products are highly seasonal with clear distinctions between peak and off-peak seasons, efficient and timely transportation is crucial.

2. Customer Requirements

Transit Time Requirement: Arrange delivery on the Wednesday of the week the vessel arrives at port;

Last-Mile Delivery: Provide U.S. domestic trucking delivery services.

3. Service Description

The customer has 10-30 cubic meters of cargo to transport each week. Based on the customer's needs and cargo characteristics, Longyuan Forwarding customized a comprehensive LDP door-to-door logistics solution. Based on transit time requirements and budget, the customer chose the Matson sea-truck logistics solution. According to the cargo delivery schedule, Longyuan Forwarding matched the customer with Matson's Wednesday regular vessel on the CLX route and, as a Tier 1 Matson agent, booked space in advance for the customer. During transportation, Longyuan Forwarding's customer service team followed up in real time 24/7, keeping the customer informed of logistics milestones. After arrival at port, Longyuan Forwarding's self-operated truck fleet leveraged its local advantages, planned optimal routes, and quickly transferred the container within 48 hours after container pickup, ensuring smooth transitions throughout the full-container process. Finally, the cargo was delivered to the customer's designated location within 14-15 days after vessel departure.