1.Customer Background

The customer is a seller of international-brand electrical appliances, mainly dealing in appliance products such as air conditioners, and entrusted Longyuan Forwarding to transport a batch of 140 TEU cargo. As the customer is transitioning from traditional foreign trade to a cross-border e-commerce model, selling both online and offline simultaneously, it has high requirements for overseas inventory and shipping timeliness.

2.Customer Requirements

Cost requirement: Ensure space and reduce first-leg costs;
Customs clearance requirement: Compliant customs clearance to reduce the detention rate;

Overseas inventory: Provide warehousing and dropshipping services;

Returned-item repair: Re-list good-quality items for secondary sale.

3.Service Description
In response to the characteristics of online and offline sales, Longyuan Forwarding provided the customer with a DDP door-to-door logistics solution. Based on the customer's budget, during first-leg transportation, Longyuan Forwarding matched the corresponding vessel schedule, provided premium space, and adopted sea-rail intermodal transportation at the port of departure to reduce logistics costs. According to the warehousing time, the Longyuan Forwarding team carefully checked product names, values, etc., ensuring zero detention with clean documents and timely shelving. After the cargo was delivered to the overseas warehouse, Longyuan Forwarding leveraged the advantages of its self-operated warehouse to provide warehousing, dropshipping, and other services for the customer, addressing the overseas inventory and shipping timeliness requirements of e-commerce platform sales. For the returned-item repair issue that troubled the customer, Longyuan Forwarding delved into industry pain points and continuously improved its services, evolving from returned-item destruction to returned-item repair, and upgrading to re-listing good-quality items for secondary sale.